Returning e-bike that has been delivered (unused)

• Within 14 days of receipt of your order, you may return the unused product(s).
• To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
• Customers are responsible for return shipping costs.
• You will also be charged 30% restocking fee.

Returning used products

• Within 30 days of receipt of your order, you may return the used product(s).
• Customers are responsible for return shipping costs.
• You will be charged 35% restocking fee for used Eco Drive E-bikes, and 40% restocking fee for other used E-bikes.

All refunds will be done in store. The customer has the option to drop by the store, or opt for delivery (additional charges) to get the item(s) refunded.

You can send the product(s) to the address below:
Blk 46 Sims Place, #01-193, Singapore 380046

Exchange/ refund process

Once we have received the item you sent and checked that the item is in good condition, we will do an item exchange or refund you. This will be issued in 1 working day. We will only process it via bank transfer, PayNow or PayLah.

Shipping Damage Claims

We are proud of our products, but damages due to shipping are not within our control. In some extreme cases, the item you receive may have been damaged in transit, so do check that the item is in good condition upon receiving it. In the unfortunate situation that the product is damaged, please contact us on WhatsApp at +65 8752 6499 and provide the photo or video proof.  

Notice: we will not accept Shipping Damage Claims later than 3 days from receipt of products.

All exchanges will be done in-store. The customer has the option to self-collect, or opt for delivery (additional charges) to get the item(s) exchanged.